Thank you for shopping at iC-Haus Webshop.
If for some reason you are not satisfied with your purchase, please
contact us at any time for support. A return of our products is subject
to the following guidelines (cf. for more detailed information please
read our General Conditions of Supply):
Returns
Please contact webshop.us@ichaus.com to discuss the reason for your return and to obtain an RMA (Returned Merchandise Authorization) number prior to returning any product(s). All returns not relating to iC-Haus warranties or iC-Embedded shipping errors must be made within 14 days of date of invoice and be in the original packaging. All ESD sensitive devices must be unopened and will undergo incoming inspection prior to becoming eligible for credit. Products returned solely due to customer error may be subject to a restocking charge and will require prepaid freight.
Transport damages
If your order arrives damaged, please mark the carrier's delivery
note and contact us immediately. According to our General Conditions of
Supply the risk passes to the purchaser when the delivery is shipped or
picked up by the carrier, if the delivery does not include assembly or
erection. On this basis, we will support you with the provision of
necessary documents in order to ensure that you are able to claim any
damages from the carrier.
Defects or technical problems
Please notify iC-Haus support team (http://www.ichaus.de/support) upon
acknowledgment of any defect or technical problem of our products in
written form without undue delay. We will be pleased to assist you in
finding solutions to solve problems or to remove defects. In case of a
claimed defect you may return our product for inspection. We will notify
you that we have received the returned product and inspect it.
Subsequently we will inform you within reasonable time whether the
defect claim is justified and how we will support you.
Defective parts or defective services shall be, at the supplier's
discretion, repaired, replaced or provided again free of charge,
provided that the reason of the defect had already existed at the time
when the risk passed.
Refunds
If you are entitled to rescind the contract or reduce the
remuneration, we will initiate a refund to your credit card (or original
method of payment). You will receive the credit within a certain amount
of days, depending on your card issuer's policies.
Credit Card expenses
Any claims for a refund based on defects will be examined and in case
of an eligible claim a refund to your credit card will be initiated. We
will cover any credit card expenses based on an eligible refund claim.
Accordingly, any credit card expenses for a chargeback initiated by the
purchaser unilaterally must be covered by the purchaser.
Shipping
Initial shipping costs are nonrefundable. Shipping costs based on an
entitled return due to a defect are refundable and will be refunded to
your credit card (or original method of payment).
Contact Us
If you have any questions on how to return our products to us, please contact us at: webshop.us@ichaus.com.
